Michael brings a unique strategic sales management approach to supporting clients.  Having developed a marketing and sales formula to attract key customers with a   commitment  to contract execution and a high level of negotiation ability, success leadership, and proven customer service loyalty. Through his corporate development role he provides companies with  strategic selling and managing executive recruitment and e-disposal contracts.

Having establish CallCenterTeams.com originally as CCIT Staffing services in 1997. In September of 2010, CCIT Staffing Services changed the name to Call Center Teams which better reflects our abilities and capabilities. As a team building recruitment service, I continue help Contact Centre executives, build Workforce, Operations & Call Centre Consulting Teams and find the necessary people and resources for success. Our core mission has always been to identify the extraordinary.

“I have had the pleasure of working with Michael since 2003. Half of my WFM team was recruited through Michael, all of whom are top notch and have risen through the ranks of our organization. When Michael presents a candidate, you can have absolute faith in the fact that the individual has all the skills you require. In addition, candidates have been thoroughly screened to ensure their personalities/goals/approaches fit well within your team.  Michael’s expertise and personable approach has been very much appreciated over the years. I would recommend him without hesitation!” September 7, 2010

Richard Lea,
hired Michael as a Recruiter in 2003, and hired Michael more than once

“As an executive recruiter, specializing in highly skilled contact centre positions, I can tell you from my experience there is no one better than Michael Duncan! I have worked with others to make that comparison, and none have provided the diligence, top quality, highly skilled candidates as Mr. Duncan. As a leader, you are not only looking for who will fill the role but also the longevity, long term contribution and engagement of that candidate to your organization. Michael Duncan has provided me on numerous occasions, with top talent that have remained and grown with the organization for many years. I have definitely received a return on my investment” September 7, 2010

Anthea Taylor,
hired Michael as a Recruiter in 2002, and hired Michael more than once

“Michael’s exceptional experience, in depth knowledge, and strong communication skills make him a great team builder.
He took the time to get to know me and recruited me for a position that I enjoyed for over three years. I will definitely work with Michael again in the future.” June 12, 2010

Tariq Harbuk,
hired Michael as a Recruiter in 2001

“I have known Michael for over 10 years and in that time he has demonstrated several key attributes which anyone would want in working with a staffing service. 1) professionalism, 2) ability to meet the requested targets. In both areas, Michael has always been able to produce and execute and deliver well beyond my expectations. He is a highly sought-after subject matter expert and I would highly recommend his organization.” April 21, 2010

Mike Mazerolle, Call Centre Manager, Davis & Henderson
was with another company when working with Michael at CCIT Staffing Services

Championship Teams
Won a Canadian National Championship as a Football Coach
Won a European Championships as a Football player
Won a High School Football Championship as a player

Volunteer Work
Honored as a community Football Coach for Joan of Arc High school by the Mayor of Vaughan Linda D. Jackson

Coach & Manage a touch football team for two decades built three championship teams.